Shipping Policy

Last updated: February 4th, 2026

Thank you for shopping with Rockhard Tools. Below is our shipping policy so you know what to expect after placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

If we are experiencing a high volume of orders, processing may take longer. In that case, we will notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery time depends on your location and the shipping service selected at checkout. Estimated delivery dates are not guaranteed and may be impacted by carrier delays, weather, or other factors outside our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (when available).

Please allow 24–48 hours for tracking updates to appear after the shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs to resend the package.

Lost, Stolen, or Delayed Packages

Rockhard Tools is not responsible for shipping carrier delays, lost shipments, or packages marked as delivered by the carrier.

If your tracking shows “delivered” but you have not received your package:

  • Check with household members or neighbors
  • Look around the delivery location
  • Contact the shipping carrier directly

If you still need help, email us at orders@rockhardtoolsinc.com and we’ll do our best to assist.

Damaged Packages

If your order arrives damaged:

Take photos of the packaging and the product(s)

Email us at orders@rockhardtoolsinc.com within 48 hours of delivery

Include your order number and photos

We will work with you to resolve the issue as quickly as possible.

International Shipping (Optional)

At this time, we do ship internationally.

This must be requested through our customer service team at orders@rockhardtoolsinc.com. International customers are responsible for any customs fees, duties, taxes, or import charges that may apply. Delivery times may vary by destination country.

Contact Us

If you have questions about shipping, please contact us at: orders@rockhardtoolsinc.com

Rockhard Tools